Tula Organic
FAQs
Walk-ins are welcome though we would still encourage you to call or text us at 412.521.2230 to book an appointment in advance. Often, same day appointments are available.
If you know you are running behind we would appreciate a call. Depending on how late you are we may need to shorten or re-schedule your appointment. However, we will do our best to accommodate you and your service needs if at all possible.
You will receive a confirmation email the day before your appointment with your stylists name, services to be provided, and approximate timeline. Your appointment may take longer than the listed timing, or may be completed faster depending on the result of a detailed consultation with your stylist. Please let us know as soon as possible if you have time constraints on the day of your appointment. Of course, we try to complete everyone’s service in a timely fashion while still taking great care to provide an excellent service experience.
We can always offer a range of prices based on your choice of stylist and your description of desired services. However, we cannot narrow down a price point until you have been to the salon for a thorough consultation with the stylist of your choice. This allows the stylist to analyze your hair and confirm your desired result and the services needing to be completed. If you are concerned about pricing, you are always welcome to book a free consultation with a stylist before booking your service. After consulting with the stylist, base prices may need to be increased due to hair density, length, and amount of product used.
We understand that sometimes emergencies necessitate a last minute cancellation. However, we require 48 hour advanced notice if you need to cancel an appointment. If appointments are cancelled at the last minute, are cancelled on multiple occasions, or if you simply do not show up we reserve the right to require a deposit before rebooking. See deposit policy below. We may also suggest that your schedule lends itself better to being a same-day appointment here, rather than booked in advance.
If you cancel an appointment with less than 48 hours notice, or you simply do not show up for your appointment, we will require a deposit to rebook.
Services that book for 2+ hours will require a deposit of up to 50%. If you cancel the appointment with less than 48 hours notice, or you simply do not show up for your appointment, we reserve the right to convert your deposit into a cancellation fee. If you reschedule with more than 48 hours notice, your deposit may be transferred to this first newly reschedule appointment. Services that may require a deposit include but are not limited to: highlights, color corrections, hair extensions, bridal up-dos, vivid colors, and double process color.
We want all of our clients to be completely satisfied with their service here. We do not offer refunds, however, if you are having any issues with your cut or color please do give us a call within two weeks of your appointment. We will encourage you to stop back in so that we can remedy any concerns you are having. (We can only guarantee the fade-resistance of our color if you are caring for it with a shampoo and conditioner you have purchased from us.) Depending on the extent of time and product needed there may be an additional charge. We cannot guarantee a free fix – it will be at the stylists discretion. However, again, we do want our clients to be completely satisfied and will try our best to come to a resolution that works for everyone and leaves you feeling beautiful!
We want all of our clients to be completely satisfied with our products as well! We only sell products we love, and we hope you will love them too. But, if you take a product home and you find that you just aren’t loving it, for any reason, bring it back with-in one week. We will issue you a store credit which can be used on another product or a future service.
General FAQ
Continuing education is important to us and our prices reflect the education level of the stylist and their years of experience. We believe that all of our stylists possess the skills and talent to cut anyone’s hair, regardless of their pricing – we wouldn’t hire them if we didn’t. Pricing levels are like promotions – if you do a fabulous job, you deserve to receive greater compensation for your work.
This is a cut for wavy, curly, or super curly hair that is done while the hair is dry. This enables the stylist to see how each curl will fall, shaping the cut specifically for your personal curl pattern. The curly dry cut is only performed by certified curly hair specialists. This cut can be done on any type of curly hair, but is ideal for curls with varied curl pattern or for super curly hair. Because the cut is so customized it maintains a great shape for even longer, up to 12 weeks. If you have curly hair, but often straighten your curls, this is not the cut for you. You should arrive for this cut with curls down, completely dry, with minimal product, and in their natural state.
Please arrive for curly dry cuts with hair dry and detangled – we must be able to finger comb through your hair to cut it. If your hair is tangled we are happy to help, for a fee. We charge a time based detangling fee starting at $15 for 15 minutes. If you think you need help with your tangles, please let us know when booking your appointment so we have enough time for your full service.
HAIRCUT FAQs
At Tula Organic we strive to be as organic and as sustainable as possible, while providing services that are still effective. As an Aveda Family Salon and Spa, our products contain a high percentage of organic raw herbal ingredients and organic essential oils. Aveda permanent color is around 96% naturally derived ingredients. All Aveda products are free of parabens, EDTA, PPD, GMOs, Sodium Lauryl Sulfate, VOCs, and petrochemicals. 99% of the products used here are also vegan friendly! Aveda’s products are sustainably sourced, packaged in up to 100% post consumer recycled plastic, manufactured using 100% wind power, and never tested on animals. For more information visit Aveda.com. We also use Sukar brand sugaring paste as a 100% natural method of hair removal.
Balayage is a French coloring technique that was developed in the 1970’s. It is a freehand technique where the color is painted in a sweeping motion onto individual partings of hair. In fact, balayage is a French word meaning sweeping. The technique is suitable for all lengths of hair, and can be used to achieve many different effects from soft, natural highlights to bold bands of color. Balayage highlights are strategically placed without the use of foils, so each application is specifically tailored to individual cut and growth patterns. This hand brushed color never has a line of demarcation, so highlights will grow out naturally and gracefully!
Color is typically applied all over to either just your root or to your entire head of hair. Highlights or lowlights result in the addition of dimension to your color by applying product to specific pieces or sections. Highlights are typically a higher price point than color and require additional time. Please ensure that you are requesting the appropriate service to meet your needs when scheduling your appointment. That way, we can accurately quote you a price range, and will allow enough time for your appointment. If you are unsure which service you will need we are here to help! Try to give as much information as possible when booking your appointment so we can guide you.
A color correction involves a dramatic change in color over a large portion of your hair – either going from all-over dark to all-over light or the reverse. Depending on the condition of your hair, and how dramatic the shift in color desired this can be a very lengthy and hands-on process. It may even require more than one appointment to achieve your desired result. Because of this, we cannot offer a price point until we have seen you for a thorough consultation. Also, because of the complexity of the process, color corrections are priced per hour, at a higher price point than a regular color or highlighting service. After a thorough consultation your stylist will do their best to estimate your pricing.
Bright non-typical hair colors like pink and blue can be unpredictable in their longevity. Once hair has been lightened enough to let the true bright color shine through, it becomes difficult for the hair to hold on to the new bright color for a long period of time. We recommend in-frequent shampooing of the color, along with color safe products when the hair must be washed. We cannot guarantee how long these non-typical hair colors will last in your hair – they may even need touched up after just a few weeks.
COLOR FAQs
The CHI Smoothing Treatment System can eliminate up to 95% of frizz while making curly hair more manageable. It is a smoothing system, NOT a permanent straightening system. It will reduce frizz when styling hair either straight, or diffusing curly. The system will leave hair healthier, stronger, and smoother, while adding amazing shine.The system is formulated with amino acids, silk, and pearl proteins. The benefits can last up to 4 months and are achieved in one appointment. We cannot guarantee your results unless after-care instructions are carefully followed, including the usage of the CHI Home Care Shampoo / Conditioner System.